do you ship to the U.S? i've been dying to try some chili chocolate, but the shipping options are just to europe :( *** Not at the moment, sorry. I will look into the cost and regulations though.
Date added: 03 Mar 2013, 13:55
Just allow me to buy some seeds without going through the palaver of having to register and then try and remember yet another password. I just want some seeds. *** SDCF Reply. Thank you for your comment. Our checkout does supports a 'checkout as guest' option that can be used to bypass the registration. ***
Date added: 04 Dec 2012, 16:35
I would like to order from Denmark, I have done it before but now I can't. It's really a shame! Please fix the issue as everytime it says I should contact you per telephone for delivery costs, I can't finish my order at all!
I made a profile, but now your site can't recognize my email or username, very strange as well!
*** SDCf Sorry to had problems Eva. We have made changes to the shipping for UK and will look to fix issues with outside-of-UK orders soon - perhaps with a fixed charge.
Author: Jonah Thurgood
Date added: 14 Oct 2012, 21:42
Love your stuff but I'm sorry you no longer sell Jalapenos and Aji Amarillo's. *** SDCF Reply - Sorry, bad season for Jals. We may yet have some Amarillos..
Date added: 12 Sep 2012, 11:52
Your 'Find A Stockist' search is poorly implemented on the website. In my experience, people will search by location using a post code and then should be offered stockist within a defined area from their home. Only being able to search on names of businesses (albeit within a wide region) is haphazard and frustrating!
Did I miss something? *** SDCF Reply. Sorry Adrian, I agree. We are looking to upgrade our site soon and this is on our list of things to fix. Thanks for the comment. ****
Author: Fran Bramzel
Date added: 01 Feb 2012, 09:38
I have bought from you before and decided this time to place another order but for a larger number of products.
However, Whilst browsing your site, it is really irritating to have constantly to scroll up to the top of a page. Could we have a 'back to the top' button please:)
**** SDCF Reply. Many thanks for you comment Fran. We will be moving to new shopping-cart software in April which will fix this. ****
Author: Rosie Bowden
Date added: 27 Oct 2011, 15:08
Is there anywhere to add a message to a gift item? I have just ordered an item to send for a present expecting there to be somewhere I could wish the recipient a Happy Birthday and couldn't see it.
*** SDCF Reply. There is a box in the checkout for comments. I'm make sure the wording is more helpful. ***
Date added: 05 Sep 2011, 21:14
Your contact_us link uses a hyphen instead of an underscore, and so does not work. When an underscore is used, it leads to the wrong page!
Please make it easier to contact you by email.
*** SDCF Reply. Thank you. We have tested this page and all seems well. If you are still having a problem, please call us and we should be able to help.
Author: Steven Bray
Date added: 25 Aug 2011, 16:37
I've made my first order but I can't track it in the Post. If there's any way to make that possible it would be useful.
All I know right now is that it's been posted.
**** SDCF Reply. I will check the options offered. We can send 'signed-for' and by Fed-Ex. I think both of these are trackable.
Date added: 17 Aug 2011, 07:39
I can not place an order because I am told my user name or password is incorrect! Yet I have logged in ok. I think the charachters that have to be copied are causing the problem. If I can't order you lose business! What's the remedy?
*** SDCF Reply. Please drop us an email - note that the forum/community and the shop require different username/password pairs. ****