Office & Mail Order
Covid-19 Situation and the effect on Delivery/Shipping
Our Farm Shop, Cafe, Plant Nursery and Show Tunnel are currently closed. We are, however, still taking orders in the Online Shop on our website and trade orders.
We are hoping to re-open our farm shop in the school summer holidays, sometime in July 2021. We will advertise on our social media and via a newsletter when we have an opening date. At the moment we have no plans to re-open our cafe.
There may be a delay to our usual delivery service which means that some orders will not be sent out on the day after they are received but instead will take a few days to be processed. We will however do our best to ship your order as quickly as possible and maintain our usual high levels of customer service.
In addition to our home delivery service, whilst our farm shop remains closed, we have added a Click and Collect service. Place your order on the website, and select 'Collect from the farm' as the delivery option. You will receive an email when the order is in the Customer Collection box outside the farm shop door - usually orders placed on Sun - Thu, will be ready for collection the day after you place the order. Orders can be collected from 9am to 4.00pm Mon - Fri - please drive through the staff/deliveries entrance if the customer gate is closed.
Many thanks for your valued support at this difficult time and we hope you all stay safe and healthy.
Please Note: If you are waiting for a delivery from us with the Royal Mail delivery service, we have been informed that Royal Mail are experiencing delays and some deliveries are taking a lot longer than usual to arrive (upto 14 working days), we are very sorry but we cannot track Royal Mail deliveries. If your order hasn't arrived after 2 weeks, please get in touch with us via phone or email to [email protected]
Our office and mail order departments are open Monday to Friday from 8.30am to 4.30pm, excluding Bank Holidays.
We pride ourselves on the high level of customer service we offer and we hope you will agree. Please let us know if you have any difficulties shopping online with us.
Orders shipped with DPD courier are delivered the next working day after they are shipped and are tracked.
Orders shipped with Royal Mail 1st class, are delivered 1 - 5 days after they are shipped and are not tracked.