Mail Order Service

We pride ourselves on the high level of customer service we offer and we hope you will agree. Please let us know if you have any difficulties shopping online with us.

 

Shipping & Returns

Delivery/Shipping Timings

We aim, but cannot guarantee, to send orders out the day after they are placed with us.

Orders received Monday to Thursday are shipped the day after they are received.

Orders received Friday to Sunday are shipped on the following Monday.

If a product is showing as in stock, we have it with us to ship.

 

Bank Holidays: our shipping department is closed on Bank holidays - orders will be shipped on the next working day.

 

UK orders: all orders are shipped by either Royal Mail First Class post or FedEx carrier - Please note: FedEx is a 24hour Monday to Friday service which requires a signature on delivery. FedEx do not deliver or pickup on Saturday or Sunday.

 

FedEx is automatically selected for packages weighing over 3.25kg or you can select "FedEx 24hr signed-for" as a Shipping option when you checkout.

 

For UK-offshore, we use a FedEx 2/3day service.

 

For Europe, we use Royal Mail Signed-for for orders upto 2kg, and TNT for heavier orders.

 

Rest of the World, unfortunately at the moment, we are unable to ship to areas outside of Europe.  

 

 

Shipping Costs

Royal Mail shipping costs for UK addresses are currently: £1.00 for seed-only orders and £3.75 for all other orders.

Currently if your order exceeds £35 and is under 3.25kg for a UK address, then shipping is free of charge.

 

If your order weighs over 3.25Kg then "FedEx 24hr signed-for service"  is automatically selected and the shipping costs will increase to FedEx 24hr delivery rates.

 

You can select FedEx 24hr signed-for service as a Shipping option when you checkout.

 

 

Returns

If you need to return an item, please telephone us, Mon - Fri between 9am and 5pm, on: 01548 550782