Mail Order Service
We pride ourselves on the high level of customer service we offer and we hope you will agree. Please let us know if you have any difficulties shopping online with us.
Delivery / Shipping Timings
We aim, but cannot guarantee, to send orders out the day after they are placed with us.
Orders received Monday to Thursday are shipped the day after they are received.
Orders received Friday to Sunday are shipped the following Monday.
Occasionally, on quiet days we may send out orders on the same day that they are received.
Weekends and Bank Holidays: our shipping department is closed at weekends and on Bank holidays - orders will be shipped the next working day.
Delivery/Shipping Options
UK orders: Depending on the items that you have ordered, you can choose a delivery option from Royal Mail First Class post or a courier service (DX or DPD). Please note, both of the courier services (DX and DPD) are 24hour Monday to Friday services which require a signature on delivery. The DX courier offers a Saturday delivery for an additional charge.
If your order weighs over 3kg then the DX courier will be automatically selected as your delivery service and there will be no Royal Mail option.
For UK-offshore: orders are shipped using a FedEx 2/3day service or DPD 2/4days (depending on country).
For Europe: orders are shipped using Royal Mail Signed-for for orders upto 2kg, and DPD/FedEx for heavier orders.
Rest of the World: unfortunately at the moment, we are unable to ship to areas outside of Europe.
Delivery/Shipping Costs
Our Royal Mail shipping costs for UK addresses are currently: £1.00 for seed-only orders and £3.75 for all other orders. If your order weighs over 3.25Kg then "DX signed-for service" is automatically selected and the shipping costs will increase to DX delivery rates (£4.90).
Currently, if your order exceeds £35 for a UK address, then shipping is free of charge.
Shipping costs for non-UK addresses are determined by weight and destination.
The shipping costs will be finalised when you go to checkout or you can check them at the Basket stage.
To check the shipping costs at the Basket stage:
• Add the items to your Basket
• Go to "View Basket"
• At Shipping costs, Select "Calculate"
• Enter "Country and County/Province" details
• Select "Get Rates"
DX is automatically selected for packages weighing over 3.25kg.
Returns
If you need to return an item, please telephone us, Mon - Fri between 9am and 5pm, on: 01548 550782
