Office & Mail Order
Xmas Posting and Xmas Office Opening Times
For delivery by Xmas, we recommend you place your order by midnight on Monday 21st December.
Our office will be closed and no parcels will be dispatched on the following days: Dec: 24, 25, 26, 27, 28, 31, Jan: 1, 2, 3.
We will be open for two days inbetween Xmas and New Year and parcels will be sent out on these days: 29, 30 Dec.
Thank you for supporting us with your orders throughout this difficult year and during the festive season.
We wish all of our customers a very Merry Christmas and a Happy New Year.
Please Note: If you are waiting for a delivery from us with the Royal Mail delivery service, we have been informed that Royal Mail are experiencing delays and deliveries are taking a lot longer than usual to arrive (upto 14 days), we are very sorry but we cannot track Royal Mail deliveries. If your order hasn't arrived after 2 weeks, please get in touch with us via phone or email to [email protected]
Covid 19 Situation - Updates
Please note, we are operating with reduced numbers of staff in order to aid social distancing, so there may be some delays in responding to your emails and phone calls but we will get back to you as soon as possible.
We are shipping online orders as soon as possible and in most cases, with our usual level of service and timescales, but please be aware that Royal Mail are experiencing some delays in their deliveries due to increased numbers of online orders at this time.
Whilst our farm shop remains closed, we have added a Click and Collect service. Place your order on the website, and select 'Collect from the farm' as the delivery option. You will receive an email when the order is in the Customer Collection box outside the farm shop door - usually orders placed on a weekday (Mon - Fri), will be ready for collection the day after you place the order. Orders can be collected from 9am to 4.00pm all week - please drive through the staff/deliveries entrance if the customer gate is closed.
Our office and mail order departments are open Monday to Friday from 8.30am to 4.30pm, excluding Bank Holidays.
We pride ourselves on the high level of customer service we offer and we hope you will agree. Please let us know if you have any difficulties shopping online with us.
Orders shipped with DPD courier are delivered the next working day after they are shipped and are tracked.
Orders shipped with Royal Mail 1st class, are delivered 1 - 5 days after they are shipped and are not tracked.