Shipping & Returns

 
 
Covid-19 Situation and the effect on Delivery/Shipping
We are currently still taking orders in our online shop but there may be a delay to our usual delivery service which is described in the sections below. We are running with very reduced staff numbers in order to maintain safe social distancing within our workplace; this means some orders will not be sent out on the day after they are received. We will however do our best to ship your order as quickly as possible and maintain our high levels of customer service.
 
Delivery / Shipping Timings
We aim, but cannot guarantee, for orders to be shipped from the farm on the next working day after the order is placed; for example, orders received Monday to Thursday are shipped on the day after they are received but orders received Friday to Sunday are shipped on the following Monday. Occasionally, on quiet days we may ship orders on the same day that they are received.
Orders shipped with DPD or DX courier are delivered the next working day after they are shipped and are tracked.
Orders shipped with Royal Mail 1st class, are delivered 1 - 5 days after they are shipped and are not tracked.
 
Weekends and Bank Holidays: our shipping department is closed at weekends and on Bank holidays - orders will be shipped the next working day.
 
Delivery/Shipping Options
 
UK orders: Depending on the items that you have ordered, you can choose a delivery option from Royal Mail First Class post or a courier service (DX or DPD). Please note, both of the courier services (DX and DPD) are 24hour Monday to Friday services which require a signature on delivery. The DX courier offers a Saturday delivery for an additional charge.
 
If your order weighs over 3kg then the DPD courier will be automatically selected as your delivery service and there will be no Royal Mail option. 
 
For UK-offshore: orders are shipped using a FedEx 2/3day service or DPD 2/4days (depending on country).
 
For Europe: orders are shipped using Royal Mail Signed-for for orders upto 2kg, and DPD/FedEx for heavier orders.
 
Rest of the World: unfortunately at the moment, we are unable to ship to areas outside of Europe.  
 
 
Delivery/Shipping Costs
Our Royal Mail shipping costs for UK addresses are currently: £1.00 for seed-only orders and £3.75 for all other orders. If your order weighs over 3.25Kg then "DX signed-for service" is automatically selected and the shipping costs will increase to DX delivery rates (£4.90).
 
Currently, if your order exceeds £35 for a UK address, then shipping is free of charge.
 
Shipping costs for non-UK addresses are determined by weight and destination.
The shipping costs will be finalised when you go to checkout or you can check them at the Basket stage.
 
To check the shipping costs at the Basket stage:
Add the items to your Basket
Go to "View Basket"
At Shipping costs, Select "Calculate"
Enter "Country and County/Province" details
Select "Get Rates"
 
DPD is automatically selected for packages weighing over 3.25kg.
 
Returns
If you need to return an item, please telephone us, Mon - Fri between 9am and 4.30pm, on: 01548 550782