Shipping & Returns
Delivery / Shipping Timings
We aim, but cannot guarantee, to send orders out the day after they are placed with us.
Orders received Monday to Thursday are shipped the day after they are received.
Orders received Friday to Sunday are shipped the following Monday.
Bank Holidays: our shipping department is closed on Bank holidays - orders will be shipped the next working day.
UK orders: all orders are shipped by either Royal Mail First Class post or DPD/FedEx carrier - Please note: DPD/FedEx is a 24hour Monday to Friday service which requires a signature on delivery. DPD & FedEx do not deliver or pickup on Saturday or Sunday.
DPD/FedEx is automatically selected for packages weighing over 3kg or you can select DPD/FedEx as a Shipping option when you checkout if you would prefer a guaranteed 24 hour service.
For UK-offshore, we use a FedEx 2/3day service or DPD 2/4days (depending on country).
For Europe, we use Royal Mail Signed-for for orders upto 2kg, and DPD/FedEx for heavier orders.
Rest of the World, unfortunately at the moment, we are unable to ship to areas outside of Europe.
Royal Mail shipping costs for UK addresses are currently: £1.00 for seed-only orders and £3.75 for all other orders.
Currently if your order exceeds £35 and is under 3.25kg for a UK address, then shipping is free of charge.
If your order weighs over 3.25Kg then "FedEx 24hr signed-for service" is automatically selected and the shipping costs will increase to FedEx 24hr delivery rates.
You can select "FedEx 24hr signed-for service" as a Shipping option when you checkout.
Shipping costs for non-UK addresses are determined by weight and destination.
The shipping costs will be finalised when you go to checkout or you can check them at the Basket stage.
To check the shipping costs at the Basket stage:
- Add the items to your Basket
- Go to "View Basket"
- At Shipping costs, Select "Calculate"
- Enter "Country and County/Province" details
- Select "Get Rates"
FedEx is automatically selected for packages weighing over 3.25kg.
You can select FedEx as a Shipping option when you checkout.
If you need to return an item, please telephone us, Mon - Fri between 9am and 5pm, on: 01548 550782