Shipping & Returns

Delivery/Shipping Timings

We aim, but cannot guarantee, to send orders out the day after they are placed with us.

Orders received Monday to Thursday are shipped the day after they are received.

Orders received Friday to Sunday are shipped on the following Monday.

 

Bank Holidays: our shipping department is closed on Bank holidays - orders will be shipped on the next working day.

 

UK orders are shipped by either First Class post or FedEx carrier - Please note: FedEx is a 24hour Monday to Friday service which requires a signature on delivery. FedEx do not deliver or pickup on Saturday or Sunday.

 

FedEx is automatically selected for packages weighing over 3kg or you can select FedEx as a Shipping option when you checkout.

 

For UK-offshore, we use a FedEx 2/3day service.

 

For Europe, we use Royal Mail Signed-for for orders upto 2kg, and TNT for heavier orders.

 

Rest of the World, unfortunately at the moment, we are unable to ship to areas outside of Europe.  

 

 

Shipping Costs

Shipping costs are determined by the weight of the parcel and the location it is being sent to. 

 

The shipping costs will be finalised when you go to checkout or you can check them at the Basket stage.

To check the shipping costs at the Basket stage:

  • Add the items to your Basket
  • Go to "View Basket"
  • At Shipping costs, Select "Calculate"
  • Enter "Country and County/Provence" details
  • Select "Get Rates"

 

FedEx is automatically selected for packages weighing over 3kg.

You can select FedEx as a Shipping option when you checkout.

 

 

Returns

If you need to return an item, please telephone us, Mon - Fri between 9am and 5pm, on: 01548 550782