Shipping & Returns

 
 
Covid-19 Situation and the effect on Delivery/Shipping

Our Farm Shop, Cafe, Plant Nursery and Show Tunnel are currently closed. We are, however, still taking orders in the Online Shop on our website and trade orders.

There may be a delay to our usual delivery service which means that some orders will not be sent out on the day after they are received but instead will take a few days to be processed. We will however do our best to ship your order as quickly as possible and maintain our usual high levels of customer service. 

Please Note: Due to the high volume of Xmas orders, Royal Mail deliveries are taking a lot longer than usual to arrive, and we cannot track Royal Mail deliveries; if you require a quick delivery with tracking of your parcel, we recommend that you select the DPD delivery service when you place your order.

In addition to our home delivery service, whilst our farm shop remains closed, we have added a Click and Collect service. Place your order on the website, and select 'Collect from the farm' as the delivery option. You will receive an email when the order is in the Customer Collection box outside the farm shop door - usually orders placed on Sun - Thu, will be ready for collection the day after you place the order.  Orders can be collected from 9am to 4.00pm Mon - Fri - please drive through the staff/deliveries entrance if the customer gate is closed.

Many thanks for your valued support at this difficult time and we hope you all stay safe and healthy.

 
Delivery / Shipping Timings
We aim, but cannot guarantee, for orders to be shipped from the farm on the next working day after the order is placed; for example, orders received Monday to Thursday are shipped on the day after they are received but orders received Friday to Sunday are shipped on the following Monday. Occasionally, on quiet days we may ship orders on the same day that they are received.
Orders shipped with DPD or DX courier are delivered the next working day after they are shipped and are tracked.
Orders shipped with Royal Mail 1st class, are delivered 1 - 5 days after they are shipped and are not tracked.
 
Weekends and Bank Holidays: our shipping department is closed at weekends and on Bank holidays - orders will be shipped the next working day.
 
Delivery/Shipping Options
 
UK orders: Depending on the items that you have ordered, you can choose a delivery option from Royal Mail First Class post or a courier service (DX or DPD). Please note, both of the courier services (DX and DPD) are 24hour Monday to Friday services which require a signature on delivery. The DX courier offers a Saturday delivery for an additional charge.
 
If your order weighs over 3kg then the DPD courier will be automatically selected as your delivery service and there will be no Royal Mail option. 
 
For UK-offshore: orders are shipped using a FedEx 2/3day service or DPD 2/4days (depending on country).
 
For Europe: orders are shipped using Royal Mail Signed-for for orders upto 2kg, and DPD/FedEx for heavier orders.
 
Rest of the World: unfortunately at the moment, we are unable to ship to areas outside of Europe.  
 
 
Delivery/Shipping Costs
Our Royal Mail shipping costs for UK mainland addresses are currently: £1.00 for seed-only orders and £3.75 for all other orders. If your order weighs over 3.25Kg then "DPD signed-for service" is automatically selected and the shipping costs will increase to DPD delivery rates (typically, £5.00 for parcels upto 5kg with DPD Expresspack. For parcels over 5kg, the price increases on a sliding scale).
 
Shipping costs for non-UK addresses are determined by weight and destination.
The shipping costs will be finalised when you go to checkout or you can check them at the Basket stage.
 
To check the shipping costs at the Basket stage:
Add the items to your Basket
Go to "View Basket"
At Shipping costs, Select "Calculate"
Enter "Country and County/Province" details
Select "Get Rates"
 
DPD is automatically selected for packages weighing over 3.25kg.
 
Returns
If you need to return an item, please telephone us, Mon - Fri between 9am and 4.30pm, on: 01548 550782